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FAQ

What is your returns policy?

When purchasing please choose carefully. We are not required to provide a refund or replacement if you change your mind. If we choose to honour a change of mind refund under special circumstances, the buyer is to cover the cost of the pay portal fees (Paypal/Afterpay).

We can offer a refund or exchange if an item has a major problem. This is when the item:

- has a problem that would have stopped someone from buying the item if they had known about it

- is unsafe

- is significantly different from the sample or description

- doesn't do what we said it would, or what you asked for and can't be easily fixed.

 

How long does shipping take ? 

We offer express shipping on most orders with the exception of heavy goods orders in which the customer chooses which shipping method they would like to use.

Although it is express shipping, up to 3 days production time is sometimes required as most of our stock is made to order. 

 

How much does shipping cost?

Our shipping is calculated by weight and ranges from $10 - $16

$10 - 1kg (Express)

$12 - 1-3kg (Express)

$15 - 3-5kg (Standard)

$16 - 5-10kg (Standard)

$20 - 3-5kg (Express)